Providing top-notch patient care today is one of the biggest challenges hospitals faces. Healthcare is plagued by fragmented systems. Apart from this, data overload, cyber threats, and absurd documentation boards further contribute to healthcare professional burnout. The healthcare industry, however, is trying to address all these issues through cutting-edge technologies. However, this requires heavy investments and adaptation across all departments. Developing countries also have escalating costs and stagnating management which delays adoption.
Digital transformation can eliminate these setbacks without traditional enterprise software. Dynamics 365 can be considered an exceptionally suitable platform for transforming healthcare to the next level. Microsoft’s flagship product is a cloud-based software service that integrates ERP and CRM features. But how to leverage the benefits offered? Healthcare organizations can turn to hiring Dynamics 365 developers who can help you leverage the platform’s full potential.
In this blog, we unveil how it revolutionizes patient management, simplifies operations, and redefines what it means to provide compassionate, personalized healthcare in the 21st century.
1. Transforming Data through Health Analytics
Healthcare is overwhelmed with data but lacks the tools to transform it into actionable knowledge. Healthtech Magazine says healthcare providers generate 137TB of data daily. Dynamics 365’s analytical capabilities come in handy in such cases as they can help healthcare providers detect trends, spot patient risks, and improve resource utilization. For instance, it can help you reach out to high-risk patients for preventative measures or adapt staff numbers based on patient flow. It also provides an interface with Electronic Health Records (EHR) systems for comprehensive data analysis and conforms to government regulations. This interoperability ensures data accuracy, decreases re-entry of the same data and facilitates better clinical decision-making by providing doctors with an overall picture of all patient health information.
2. Revenue Cycle and Billing Management
Ever wondered how healthcare organizations could manage their financial operations without robust revenue cycle and billing management software? They would experience significant challenges such as inaccurate billing, revenue leakage and cash flow issues. According to Optum 360° whitepaper, an average facility loses 2-3% of its annual revenue due to preventable leaks. This can be streamlined with Dynamics 365’s revenue cycle and billing management platform. The platform allows automation of billing procedures, electronic submission of claims and real-time performance tracking temporarily. This will, in the long run, prevent billing errors, speed up the reimbursement cycle, institute financial transparency, promote revenue optimization and improve cash flow in healthcare organizations.
3. Patient Management
Healthcare systems often operate in silos, resulting in fragmented patient data scattered across various departments. This makes it challenging to create a comprehensive picture of the patient’s medical history. Furthermore, manual processes like appointment scheduling, record keeping and care coordination lead to inefficiencies, errors and delays in patient management. According to a study, the average boarding time for an emergency patient in a hospital is 11.9 hours. This delay due to bed shortages leads to suboptimal care and increased staff burden. With Microsoft Dynamics 365, this can be minimized to almost 1.2 hours. This is because it provides a 360° view of patients through integrating multiple patient care processes. Dynamics 365 gives all departments access to a patient’s medical history, lab results, and treatment plans in one place, enabling informed decision-making.
4. Streamlines Operations
When operations are not streamlined, long wait times for patients and inefficient resource allocation can occur. Using Microsoft Dynamics 365 for healthcare, you can streamline these cumbersome tasks. Traditionally healthcare operations manually deal with patient appointments, medical records, and even claim processing. Through Dynamics 365, all these processes are centralized, allowing staff to manage appointments across departments. Moreover, since the system is centralized, staff can see doctors’ availability in real-time, eliminating the need to coordinate with them. In addition, automated reminders and patient self-service simplify the process. Using the platform for medical records management, healthcare providers can maintain their EHRs securely with role-based privacy controls and interoperability. Finally, it automates submission and processing of claims to eliminate errors and delays.
5. Extend Business Processes
Dynamics 365 offers healthcare organizations a platform to extend their business processes without the need to develop applications on code entirely. Traditional software development practices often struggled to navigate complexities such as regulatory frameworks and compliance with privacy laws. Furthermore, falling short when it came to ensuring robust data security and privacy measures, integrating applications with legacy systems and accommodate increasing demands. With Microsoft Dynamics 365 platform – Power Apps, healthcare providers are empowered to create no-code applications. This in turn reduces the resources required by IT to optimize workflows covering all network facilities and roles. This translates into healthcare businesses to rapid deployment, scalability and integration and automation of processes.
6. Customization
With Microsoft Dynamics 365, you can customize your EHR system without being restricted by predefined templates like traditional EHR systems. Creating individual data fields, forms, and workflows allows healthcare organizations to tailor the platform to their specific needs. As a result of this adaptability, they can manage data according to their preferences, just as if they were the designers of the system. Rather than being limited by existing software. A pediatrician might add fields for “Immunization Records” and “Child Developmental Milestones” to enhance their patient records beyond the standard templates, ensuring comprehensive care for young patients.
To fully harness the potential of Dynamics 365 in healthcare, organizations must invest in hiring Dynamics 365 developers who can customize, optimize, and innovate upon the platform. These developers play a pivotal role in designing tailored solutions that address the unique challenges and requirements of healthcare providers.
Bridging Today to Tomorrow
It is likely that Dynamics 365 will further enhance its artificial intelligence-based capabilities for healthcare users soon. Real-world use cases could include reducing diagnosis times with computer vision or predicting patient risks with probabilistic models. Personalized treatments based on genomics could be introduced with the help of machine learning and automation when they reach maturity. Secondly, as healthcare becomes increasingly personalized and patient-centered, Dynamics 365 will contribute largely to care delivery, including proactive wellness management and predictive health interventions.
Through this information technology, healthcare organizations can now move beyond compartmentalization and treatment fragmentation. They can head to a future when health care delivery is truly centered on the patient, with patients empowered and involved in their own wellness.
Well, the benefits are immense, but the implementation intricacies can leave you in a state of confusion. You can tackle these with a partner by your side. At PeoplActive, we have helped multiple clients in implementing Dynamics 365 for their enterprise through our services. Explore our Dynamics 365 consulting services to know more.
Want to Implement Dynamics 365 for Your Business?
Urmish Prajapati 
Kartik Donga 
Kartik Donga 